FAQ

Find answers to common questions below. Need a hand? Contact us.

Orders and payment

How do I place an order?

Browse the store, choose your items and add them to your cart. At checkout, enter your delivery and payment details to complete your purchase.

Which payment methods can I use?

The available payment methods are shown at checkout.

Can I change or cancel my order?

If your order has not been dispatched, we may be able to help. Contact us as soon as possible with your order number.

How do I track my order?

Check your dispatch confirmation email for tracking information. If you need help finding it, contact us with your order number.

How much is delivery, and how long does it take?

See our Delivery Information page for available services and delivery estimates. The shipping charges for your order are shown at checkout.

Where do you deliver?

See our Delivery Information page for destination information. Checkout shows the delivery options available for your address.

What should I do if my parcel has not arrived?

Check the tracking information in your dispatch email. If you still need help, contact us with your order number.

How do I return an item or report a damaged order?

Please read our Returns and Refund Policy and contact us before sending an item back. Include your order number and details of the issue.

Do I need an account to place an order?

You can check out as a guest. Shopify customer accounts let you view your orders and manage your customer details.

How do I sign in?

Use the My Account link and enter your email address. Shopify sends you a verification code to sign in.